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Old 05-18-2009, 03:03 PM   #1
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Question Item condition misrepresented?

*siiiigh* Okay, I'm new to DS and I know that when you're buying like this, the buyer/seller's judgment of an item's condition can differ and it's often 'buyer beware' but still, I feel like I may have just been taken (just a little) and wanted to ask what to do...

I bought an item that was stated to be in 'great condition unless otherwise noted.' There was a photo included in the listing, among photos of other items which I did not purchase. In hindsight, I probably should have asked to see a photo of the inside as well as the outside, but seller has 100% positive feedback, and no other problems were noted, so I didn't question it. The shipping was reasonably fast, communication good, too, but now that I have received the item, I would say that the condition is not quite what I expected, more worn, and even a small hole, which could affect the perfomance, unmentioned in the post and not visible in the photo, but something I noticed right away. I tried to go back to the posting to see if maybe it was 'strategically' photographed, or if my memory/observation of the photo was just in error, but the photo has been removed from the original post. I don't know what to do. I sort of feel like it's my fault and I should have asked more questions. I want to give her the benefit of the doubt but at the same time, I don't feel like I can honestly leave 100% positive feedback about the entire transaction. I also have a hard time thinking that she didn't know about the hole, because on the inside it looks like it may have been doctored with a little fraycheck or something. It is very small and not visible in the photo, still I think this coupled with the more-than-expected wear were not fully disclosed. I don't want her to think that I am accusing her of being dishonest, but it is what it is, and not what I expected.

What should I do?

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Last edited by incredibleshrinkingmom; 05-18-2009 at 03:05 PM. Reason: clarifying a misstatement
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Old 05-18-2009, 03:19 PM   #2
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Re: Item condition misrepresented?

Have you contacted the mama with a picture of your own and asked her to make amends? Would you be more likely to leave 100% if, for example, she refunded you partially? I suppose that if it were me, a lot would depend on how much I paid for it, and what it would have been worth if undamaged. If I got a good deal, I would be a whole lot less likely to make a stink, because I didn't pay much for it. On the other hand, if I paid near retail for it, I would expect it to be in near perfect condition.

The first thing that I would do is contact the mama and let her know that while you don't think she was being dishonest, you think that the item was not quite in the condition that you expected it to be, and go from there.
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Old 05-18-2009, 03:24 PM   #3
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Re: Item condition misrepresented?

i would tell the mama you bought it from that it has a hole that wasn't mentioned and it not in good condition like you thought/read in the descripion. see what she says and maybe she will partially refund you or something. if not, then I would not leave positive feedback. i don't think i would leave neg. FB but def. neutral, and be honest in the feedback saying the hole was not mentioned and the mama didn't try to make ammends for it. as a potential buyer on FSOT i would want to know things like that before I bought from a person, so feedback is def. crucial!!
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