Reply Hey Mom! Learn more about the Gerber Life Insurance Grow-Up Plan!
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Old 06-18-2009, 11:06 AM   #1
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Thumbs up Yah for Fuzzi Bunz Customer Service!

I posted a couple days ago about my new FB OS leaking through the PUL. After contacting Jillian's Drawers and getting the response that "it's normal," I contacted FB directly. I got an immediate call back from a lady named Kathy, and she confirmed that they had had a malfunction that was causing a small batch of the OS dipes to leak through the PUL. She is replacing my OS dipe with several sized ones. I was fed up with the diaper and pretty much figuring I would not be purchasing any more FB (it was my trial one), but with such good customer service, I may change my mind if the sized ones work out. Hooray for great customer service!


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Old 06-18-2009, 11:11 AM   #2
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Re: Yah for Fuzzi Bunz Customer Service!

That's awesome! I think that great customer service sometimes trumps quality issues. I get the same good treatment from Cotton Babies and BumGenius. That's why I've stuck with them ever since the beginning! Good for you for calling FB directly!
Shannon ~ Christian wife to Joe , mama to DS (3/97) and DD (9/07).
Recently weaned my last and final LO after 28 months
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