Reply Hey Mom! Learn more about the Gerber Life Insurance Grow-Up Plan!
 
Thread Tools Display Modes
Old 06-18-2009, 11:06 AM   #1
konayossie's Avatar
konayossie
Registered Users
 
Join Date: Apr 2009
Posts: 521
Thumbs up Yah for Fuzzi Bunz Customer Service!

I posted a couple days ago about my new FB OS leaking through the PUL. After contacting Jillian's Drawers and getting the response that "it's normal," I contacted FB directly. I got an immediate call back from a lady named Kathy, and she confirmed that they had had a malfunction that was causing a small batch of the OS dipes to leak through the PUL. She is replacing my OS dipe with several sized ones. I was fed up with the diaper and pretty much figuring I would not be purchasing any more FB (it was my trial one), but with such good customer service, I may change my mind if the sized ones work out. Hooray for great customer service!

Advertisement

konayossie is offline   Reply With Quote
Old 06-18-2009, 11:11 AM   #2
tranmama's Avatar
tranmama
Registered Users
seller
 
Join Date: Nov 2007
Location: Derby, Kansas
Posts: 3,351
My Mood:
Re: Yah for Fuzzi Bunz Customer Service!

That's awesome! I think that great customer service sometimes trumps quality issues. I get the same good treatment from Cotton Babies and BumGenius. That's why I've stuck with them ever since the beginning! Good for you for calling FB directly!
__________________
Shannon ~ Christian wife to Joe , mama to DS (3/97) and DD (9/07).
Recently weaned my last and final LO after 28 months
tranmama is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Copyright 2005 - 2014 Escalate Media. All Rights Reserved.