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Old 06-26-2009, 09:25 AM   #1
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Blue House Soaps - Contact? Update - got my order

I bought from Blue House Soaps during the BOGO sale (2 months back) and have been trying to get in touch with Melissa/Bill from Blue House Soaps - to see why my order has not shipped as yet. Sent a dozen emails through the website and directly to Melissa's email address, but absolutely no response.

Anyone know how to get in touch with her or Blue House Soaps. Is their customer service this bad all the time?

I finally got a shipping notice for my package. Just wanted to let everyone waiting on their BOGO order know

Got the shipping notice, but PO has not yet received the package. So basically now they can claim they lost the package

Finally got my package. All the soaps smell great. 2 of the soaps (with lavender EO) are a little soft. Not sure if this is because of the heat during transit or they need to set a little bit.

Great soaps, but horrible customer service.

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Old 06-26-2009, 09:30 AM   #2
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Re: Blue House Soaps - Contact?

I have no idea, but I heard some negativity about them and the sale. Have you check Juicy Apple Report to see if anyone else is having trouble?
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Old 06-26-2009, 09:39 AM   #3
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Re: Blue House Soaps - Contact?

Yeah there were 2 JAR's recently about them. Sorry mama. If you payed with Paypal and are still in your 45 day window, I would file.
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Old 06-26-2009, 09:48 AM   #4
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Re: Blue House Soaps - Contact?

Horrible customer service. I ordered once (during a sale) & actually forgot about my order for a long time. Did not get it til I threatened them. I will never order from them again.
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Old 06-26-2009, 09:51 AM   #5
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Re: Blue House Soaps - Contact?

what is juicy apple report? Sorry if this is a stupid question
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Old 06-26-2009, 09:57 AM   #6
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Re: Blue House Soaps - Contact?

Crap I just ordered from them a few days ago because it had been so long and I love their soaps. I didn't even know about the BOGO sale.

Maybe I should email her now just in case.
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Old 06-26-2009, 10:09 AM   #7
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Re: Blue House Soaps - Contact?

You will most likely not receive any response from her. I have been trying to get in touch with her for so long, no response.

And while our orders have not been mailed, they are doing coops on the side. Horrible customer service. I feel cheated
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Old 06-26-2009, 10:10 AM   #8
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Re: Blue House Soaps - Contact?

Quote:
Originally Posted by chottuMommy View Post
what is juicy apple report? Sorry if this is a stupid question
It's a yahoo group that is used to let other people know about bad WAHM or stores. People post their experiences there so other people will know who not to buy from. http://groups.yahoo.com/group/JuicyAppleReport/
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Old 06-26-2009, 10:12 AM   #9
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Re: Blue House Soaps - Contact?

Oh man I just ordered through a coop with them . I really hope I get my stuff!

I'm so sorry you are going through this. Yes since she is not communicating you should file with pp.
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Old 06-26-2009, 10:20 AM   #10
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Re: Blue House Soaps - Contact?

I bought mine from a co-op and it took 9 weeks to get to me!
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