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Old 12-17-2009, 06:49 PM   #1
OurAllenBaby
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HELP - Paypal refund!

Help quick! How do I issue a refund on paypal so that it also includes the paypal fees?
Here's what happened - A mama on here sent me paypal for $3 goodmamas, but she accidently sent the funds twice. SO, how do I issue her a refund of the full amount she sent without out both losing out on the paypal fees?

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Old 12-17-2009, 06:53 PM   #2
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Re: HELP - Paypal refund!

PP automatically refunds the fees, as long as it was payment for 'goods' and not personal... you can't refund personal.
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Old 12-17-2009, 06:58 PM   #3
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Re: HELP - Paypal refund!

How can you tell what it was?
How do I issue it as a refund? Is there a certain place to enter that instead of going to send funds as normal?
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Old 12-17-2009, 07:00 PM   #4
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Re: HELP - Paypal refund!

Go into the payment transaction, where it shows to print the label, there is a button that says REFUND, click that and put the amount she is owed and hit enter, it will refund it all including fees.
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Old 12-17-2009, 07:01 PM   #5
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Re: HELP - Paypal refund!

if fees were taken out, it wasn't sent as personal.
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Old 12-17-2009, 07:14 PM   #6
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Re: HELP - Paypal refund!

Ok, thanks so much ladies! I think I got it. I never noticed the refund part at the bottom of that page. Thanks!
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